Although I am enjoying a very good relationship with my bike, but a little glitch in the pass-switch has been bothering me since last few months. Actually since second month of my purchase in June last year. Problem was that once pressed, the switch won't retract to its original 'off' state which is a bit inconvenient during night driving.
So what? I bought a product and it should work as designed. Since the thing is in its warranty period, I notified service guys not once but on each time I was at the service center but to no avail. The typical Indian "Chalta Hai" (Let-it-be) attitude is so prevalent that it has rubbed off even on one of the best in the world - Honda.
To my luck, some guys came from the Honda HQ-Gurgaon and I was invited for an inspection, probably because mine was one of the first bikes in the batch and they were up to some field reviews. I informed them this issue and they assured that switch is faulty and shall be replaced during my next service visit. Issued a job card and provided me with the Job card number to quote in future.
Leave alone the next service, the problem was still there after a few reminders, two services and almost an year into purchase! Each time they gave me an Component-is-on-order excuse. I was furious more because of repeated failure of the dealership to comply and less because of the minor inconvenience caused because of the fault.
I felt that it was very legitimate to escalate the issue to Honda HQ. So here is something I wrote to them (abridged for brevity):
And it worked magically. Within two days I had a call from the dealership and they seemed to know my issue and my problem like the back of their hands! An appointment was scheduled and the day I went there I was greeted by head of service department got VIP treatment. No queues, No paperwork. They managed everything.
At the scheduled time of pick-up, I was told that the switch assembly containing the Pass-Switch was shipped exclusively for my complaint and that they had instructions to reply as soon as the problem was solved. The new switch works perfectly and I am glad it was fixed.
So what? I bought a product and it should work as designed. Since the thing is in its warranty period, I notified service guys not once but on each time I was at the service center but to no avail. The typical Indian "Chalta Hai" (Let-it-be) attitude is so prevalent that it has rubbed off even on one of the best in the world - Honda.
To my luck, some guys came from the Honda HQ-Gurgaon and I was invited for an inspection, probably because mine was one of the first bikes in the batch and they were up to some field reviews. I informed them this issue and they assured that switch is faulty and shall be replaced during my next service visit. Issued a job card and provided me with the Job card number to quote in future.
Leave alone the next service, the problem was still there after a few reminders, two services and almost an year into purchase! Each time they gave me an Component-is-on-order excuse. I was furious more because of repeated failure of the dealership to comply and less because of the minor inconvenience caused because of the fault.
I felt that it was very legitimate to escalate the issue to Honda HQ. So here is something I wrote to them (abridged for brevity):
Hi,
I purchased a CB Honda Unicorn Dazzler fromon .
During the first service I notified the following faults in the vehicle:
1. Pass switch not retracting when pressed
2. Rust build up in the tank shroud fastening screws
3. Rust build up in muffler guard (Black)
These three defects were acknowledged and I was assured of a solution. None was provided. I repeated my complaints in subsequent visits but to no avail.
My vehicle was also inspected by the special staff from Gurgaon who visited the Dealership during Sept 2010. They also recognized the complaints and provided directions to replace all the faulty parts via Job Card Number 21297 Dated 23/09/2010 and assured that the faulty parts will be replaced during my subsequent visit for service.
In my next visit for service on 13/10/2010, I was told that the above components are on order and will be available soon. I am hearing this excuse till date and no parts are still available.
.
.
.
Due to prolonged unavailability of components, false commitments, and procedures causing risk of injury on part of service department, I feel cheated and deceived by the dealership by promising excellent service during sales process but delivering none of what promised.
I wish that Honda takes corrective action to resolve my issues at the soonest and makes sure the dealership treats my vehicle as per promises and recommendations.
Thanks.
PS:Copy retained for personal record
And it worked magically. Within two days I had a call from the dealership and they seemed to know my issue and my problem like the back of their hands! An appointment was scheduled and the day I went there I was greeted by head of service department got VIP treatment. No queues, No paperwork. They managed everything.
At the scheduled time of pick-up, I was told that the switch assembly containing the Pass-Switch was shipped exclusively for my complaint and that they had instructions to reply as soon as the problem was solved. The new switch works perfectly and I am glad it was fixed.
